GPR customer sevice is awsome! - ZX Forums
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post #1 of 5 (permalink) Old 12-17-2010, 02:11 PM Thread Starter
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Joined: Nov 2008
From: slatington, PA
I Ride: 2007 zx6r

Posts: 1,514
GPR customer sevice is awsome!

So my 1 old gpr damper was leaking ever so slightly. I called customer service to explain my issue. The tech rep. explain is was a mild smal issue of a few tops not being made to spec. that did not fit the bottom quite right. Either way I sent it in, they fixed it free of charge and gave new oil and seal service to it for nothing. Got it back about 1.5 weeks later, and noticed a ding near a bolt hole. I was not happy about that and I knew it was not during shipping since it was well packaged. Either way, I called back again and said to send it back that they would fix it, and appologized. He thought it may have happened during shipping, but I told him the package showed up in good shape. Not all mangled. So one week later after I sent it back the second time, they shipped me a brand new unit! No more stupid red adjustment knob! I came with the black knob. I could not be happier.

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post #2 of 5 (permalink) Old 12-17-2010, 02:28 PM
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Joined: Dec 2008
From: College Station
I Ride: 2009 ZX-6R

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That's good they made it right. Makes me not completely lose faith in humanity.

Always assume car drivers are blind, drunk or blind drunk and are liable to pull the biggest numbskull ****ups imaginable right in your path.
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post #3 of 5 (permalink) Old 12-18-2010, 01:21 PM
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From: Cincy, Ohio
I Ride: 2005 ZX6R

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I have never heard anything bad about GPR's customer service. Everything, and I mean everything, I've heard is that they are absolutely wonderful when it comes to customer complaints and issues.

-Poetry written in gasoline.
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post #4 of 5 (permalink) Old 12-18-2010, 01:23 PM
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From: Phoenix, AZ
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post #5 of 5 (permalink) Old 12-19-2010, 12:58 PM
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From: Norman, OK
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That's great to hear... it's tough to find good, honest companies these days

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