GPR customer sevice is awsome! - ZX Forums
 
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post #1 of 5 (permalink) Old 12-17-2010, 02:11 PM Thread Starter
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Joined: Nov 2008
From: slatington, PA
I Ride: 2007 zx6r

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GPR customer sevice is awsome!

So my 1 old gpr damper was leaking ever so slightly. I called customer service to explain my issue. The tech rep. explain is was a mild smal issue of a few tops not being made to spec. that did not fit the bottom quite right. Either way I sent it in, they fixed it free of charge and gave new oil and seal service to it for nothing. Got it back about 1.5 weeks later, and noticed a ding near a bolt hole. I was not happy about that and I knew it was not during shipping since it was well packaged. Either way, I called back again and said to send it back that they would fix it, and appologized. He thought it may have happened during shipping, but I told him the package showed up in good shape. Not all mangled. So one week later after I sent it back the second time, they shipped me a brand new unit! No more stupid red adjustment knob! I came with the black knob. I could not be happier.

2007 Ebony ZX6R
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post #2 of 5 (permalink) Old 12-17-2010, 02:28 PM
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From: College Station
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That's good they made it right. Makes me not completely lose faith in humanity.
-Cody

Always assume car drivers are blind, drunk or blind drunk and are liable to pull the biggest numbskull ****ups imaginable right in your path.
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post #3 of 5 (permalink) Old 12-18-2010, 01:21 PM
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From: Cincy, Ohio
I Ride: 2005 ZX6R

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I have never heard anything bad about GPR's customer service. Everything, and I mean everything, I've heard is that they are absolutely wonderful when it comes to customer complaints and issues.

-Poetry written in gasoline.
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post #4 of 5 (permalink) Old 12-18-2010, 01:23 PM
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From: Phoenix, AZ
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post #5 of 5 (permalink) Old 12-19-2010, 12:58 PM
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From: Norman, OK
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That's great to hear... it's tough to find good, honest companies these days





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