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[Tigerp7147]

My little experience with corbin... this was a loetter i recently wrote to corbin... still trying to get my money back.....

I had always held Corbin in high regard concerning your quality of product and service.... That is until I decided to make my first purchase from you. I ordered a new saddle and optional backrest in March of this year. I was totally excited when the large white Corbin box arrived in early late April after a 5 week turn around... Thought this was a little excessive but shrugged it off as a cost of purchasing something custom and of high quality. After spending three useless hours attempting to get the seats latching pins to line up with the stock ones I called your customer service line and was told to spray the bottom pan of the seat with lubricant such as WD-40 as to aid in movement of the seat pan. I thought this was some what unusual but did it any way. I was instructed by the technician to them give the seat a firm pound to make sure that it was pushed as far as possible. None of this worked. I was able to obtain a shipping return number to return the saddle to you. After another month of waiting I received the saddle back. To my surprise the saddle had two small tears in the leather on the tail section of the seat and the actual riders seat looked as if the leather had delaminated (Become un-glued) creating a large air pocket in the center of the seat (bubble). After no less than another two hours of working with the saddle lubricating the rubber seat mounts and negotiating with my hands I came to the realization that nothing had been done to the saddle in the month that you had it back in California (it still didn't fit) At this point I am completely irate. Now after waiting over a month my credit account still has not been credited back the cost of the saddle that has been returned now for over a month. I have called numerous times speaking with Brian, Sergio, and leaving a message with the owners assistant (front desk did not provide her name when I was transferred to her voicemail) with out any returned calls or status updates. This is the sadist excuse for customer service and product quality I have ever experienced.
These saddles are supposed to be custom fit for each application. I see no point in having to beat an $800.00 dollar custom fit seat with my hands and spray it with oil to make it fit my $11,000.00 bike. Heck the stock seat slides in and latches with the push of two fingers. You would think that a custom seat even with tolerances would fit equally as good.
I really wish I was able to complement you on how much your product improved the ride of my machine and brag to all of my riding friends that your product is the best out there. However I can not, I can tell all of my friends about the sad service and quality of your company and product. This is what I intend to do. I have the right mind to charge you interest for the balance of the product for the last 4 months as I have been charged. But figure that would never happen. Heck you can't even return a phone call. Adding and subtracting numbers and calculating interest would blow your mind.



Sorry for the long post and rant but had to do it since someone asked. I would try Tobin seats.