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Since my sales rep so rudely made himself absent these past couple of days, it struck me that the Service Manager might be a person with some knowledge of delivery info that I could chat with. I was right. Cycle Barn's Service Manager was more than eager to answer my questions regarding the shipment, Pre-Delivery Service and delivery of new products to the customer. For starters, they had already sent several technicians to a "new product assembly" course and already had service documentation in hand. He said "having service manuals ahead of the bikes was unusual". He told me that the bikes would come to a central warehouse and would then be shipping by XYZ Trucking company to the individual dealerships. When they need one for a floor model or to deliver, they uncrate a bike, perform a PDS, a short test ride, then another PDS and then deliver the bike to the customer. All of this can be accomplished within one day. He was very helpful and courteous and answered all my questions. He also said that he would work with my sales rep and allow me to witness the unveiling. I thought that was pretty cool.
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"Faster! Faster! Until the thrill of speed overcomes the fear of death." -Hunter S. Thompson
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